Privacy policy

Last updated: July 17, 2026

Phởzen operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Phởzen is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

SMS/Text Messaging Consent

Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

  • Contact details — name, address, billing address, shipping address, phone number, and email address.
  • Financial information — credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
  • Account information — username, password, security questions, preferences, and settings.
  • Transaction information — items you view, add to cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us — information included in your messages to us, e.g. customer support inquiries.
  • Device information — device, browser, or network connection details, IP address, and other unique identifiers.
  • Usage information — how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide it.
  • Automatically through the Services — from your device when you use our products/services or visit our website, and through cookies and similar technologies.
  • From our service providers — when we engage them to enable technology and they collect/process information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information to:

  • Provide, tailor, and improve the Services — perform our contract with you, process payments, fulfill orders, remember your preferences, send account-related notifications, process returns/exchanges, manage your account, arrange shipping, enable reviews, and recommend products based on your purchases.
  • Market and advertise to you — send marketing, advertising, and promotional communications by email, text message, or postal mail, and show online ads based on your activity on the Services or elsewhere.
  • Ensure security and prevent fraud — authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or act on fraudulent, illegal, unsafe, or malicious activity. You're responsible for keeping your account credentials safe and should not share them with anyone.
  • Communicate with you — provide customer support and maintain our business relationship with you.
  • Meet legal obligations — comply with applicable law or valid legal process, participate in litigation or investigations, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and service providers (Shopify, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping) who perform services on our behalf.
  • Business and marketing partners to provide marketing services and advertise to you — for example, Shopify supports personalized advertising with third-party services based on your online activity with different merchants. Partners use your information under their own privacy notices. Depending on where you reside, you may opt out of this sharing here.
  • Third parties you direct us to — for example, to ship you products, or through social media widgets or login integrations you use.
  • Our affiliates, or otherwise within our corporate group.
  • In connection with a business transaction (such as a merger or bankruptcy), to comply with legal obligations (subpoenas, search warrants, etc.), enforce our policies, or protect the Services, our rights, or the rights of our users.

Note: Text messaging originator opt-in data and consent are never shared with any third parties, affiliates, or partners for marketing or promotional purposes.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you.

Information you submit may be transmitted to and shared with Shopify and third parties, including in countries other than where you reside. We also use Shopify's enhanced features, which incorporate data from your interactions with our store, other merchants, and Shopify — for these purposes, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights.

Learn more:

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow these links, please review their own privacy and security policies — we don't guarantee or take responsibility for the privacy, security, accuracy, or reliability of third-party sites.

Information you share on public or semi-public venues (including third-party social platforms) may be viewable by other users without limitation on its use by us or by third parties. Including a link does not imply our endorsement of that site or its owners/operators, except where disclosed on the Services.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in your jurisdiction.

If you are a parent or guardian and believe your child has provided us with personal information, contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined in applicable law) personal information of individuals under 16.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send to us may not be secure while in transit — please avoid unsecure channels for sensitive or confidential information.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of these rights. They are not absolute — they may apply only in certain circumstances, and we may decline a request as permitted by law.

  • Right to access/know — request access to the personal information we hold about you.
  • Right to delete — request that we delete personal information we maintain about you.
  • Right to correct — request correction of inaccurate personal information.
  • Right of portability — receive a copy of your personal information, or request we transfer it to a third party, subject to certain exceptions.
  • Right to opt out of sale/sharing or targeted advertising — depending on where you reside, opt out here. If you visit with the Global Privacy Control (GPC) signal enabled, we treat it as an opt-out request for that device/browser, and will apply it to your Shopify account where we can associate the two. Learn more at globalprivacycontrol.org. We do not otherwise recognize "Do Not Track" browser signals.
  • Manage communication preferences — unsubscribe from promotional emails anytime via the link in those emails. You may still receive non-promotional emails (e.g. about your account or orders).

You may exercise these rights where indicated on the Services or by contacting us below. For rights related to data processed by Shopify, see privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing a request, and you may designate an authorized agent to act on your behalf (with proof of authorization). We will respond within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in.

For transfers out of the European Economic Area or the United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses (or equivalent UK contracts), unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We'll post the revised policy here, update the "Last updated" date, and provide notice as required by law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you'd like to exercise any of the rights described above, reach out to us:

Phởzen (PHOZEN LLC)

  • Phone: +1 253-407-3462
  • Email: royce@phozen.shop
  • Mailing address: 5110 Norpoint Way Northeast, Tacoma, WA 98422, United States